Touratech Shop

Warranty

We @ Touratech-Canada warrant our own products to be free from defects in materials and workmanship for one year from the date of purchase. Touratech Canada will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor. The customer is responsible for any transportation costs. The warranty does not cover failures due to abuse, misuse, accident, or extend to items subjected to unauthorized alteration or repairs. Other products we will provide the original guarantee of the manufacturer (or at least 6 Months). Not responsible for consequential damages.

Items in question must be accompanied by the Touratech-Canada sales receipt. Touratech-Canada does not provide warranty support for items purchased elsewhere. You are welcome to read our english installation instructions on the web. English is being added to the German online instructions on a continual basis, please look at all pages of the document.

 

Returns and Exchanges

Returns and exchanges must be made within 30 days of delivery and must be pre-authorized by calling 450-919-3223 or emailing info@touratech-canada.com for authorisation of return, you will then obtain a return form . Returns sent without authorization will be refused. All returns are subject to a 10% restocking fee. Items must be returned with a copy of the original sales receipt, in original condition in its original packaging, and must be saleable as new. Restock fee is assessed by the Returns Manager upon inspection and may be waived when store credit is taken (instead of a refund). Used, installed, blemished, incomplete items will not be accepted for return. Special order items may not be returned under any circumstances.

For warranty replacement please contact us at 450-919-3223 or info@touratech-canada.com to obtain return authorization. A copy of the sales receipt must be included. Returns sent without authorization will be refused. Most products we sell are warranted for one-year from date of delivery.

 

Damages

Other than as required under consumer protection law, under no circumstance will Touratech-Canada be liable for any loss or damage, including that caused by reliance on information obtained through the website. It is the responsibility of the user to evaluate the accuracy and completeness of any content provided by Touratech-Canada User accepts all responsibility in evaluating his or her ability to install any item.